Last Updated: September 20, 2026

We provide printing and publishing services based on the specifications confirmed by the customer. This Delivery Policy explains our production and delivery process.

1. Order Processing

We begin processing an order after receiving the required information, artwork, manuscript, specifications, payment, or advance payment, as applicable.

Production may begin after final artwork or proof approval.

Incomplete information or delayed approval may affect the delivery schedule.

2. Production Time

Production time depends on the type and size of the project.

Factors that may affect production time include:

Quantity
Number of pages
Printing method
Paper availability
Binding type
Finishing requirements
Design requirements
Proof approval
Customization
Order volume

We will provide an estimated production timeline when appropriate.

3. Delivery Time

Delivery time depends on the delivery location and courier or logistics service.

The estimated delivery time may vary based on:

Local delivery conditions
Shipping destination
Courier availability
Weather
Public holidays
Transportation conditions
Remote-area delivery
Unforeseen circumstances

Production time and delivery time are separate. Delivery begins after the order is ready for dispatch.

4. Delivery Locations

We may deliver orders to locations within India and, where agreed, to selected international destinations.

International delivery may involve additional shipping charges, customs duties, taxes, import fees, or other charges.

Such charges may be payable by the customer unless otherwise agreed in writing.

5. Shipping Charges

Shipping charges depend on factors such as:

Package weight
Package dimensions
Number of packages
Delivery location
Delivery method
Courier or logistics provider

The applicable shipping charges will be communicated during the quotation or order process.

6. Delivery Address

Customers must provide a complete and accurate delivery address.

This may include:

Full name
Company name
House or office number
Street or area
City
State
PIN code
Contact number

We are not responsible for delivery problems caused by an incorrect or incomplete address provided by the customer.

Additional delivery charges may apply if a shipment needs to be re-dispatched because of incorrect address details.

7. Tracking Information

Where tracking is available, we may provide shipment tracking information after dispatch.

Customers can use the tracking details provided by the applicable courier or logistics company.

Tracking availability depends on the shipping service used.

8. Delivery Attempts

The courier may make one or more delivery attempts depending on its delivery procedures.

Customers should remain available at the provided delivery address and ensure that the contact number is reachable.

If delivery fails because the recipient is unavailable or the address is incorrect, additional charges may apply for re-delivery.

9. Damaged Packages

Customers should inspect the package when it is delivered.

If the package appears seriously damaged, customers should take photographs or videos of the package before opening it, where possible.

Please contact us as soon as possible with:

Order number
Photographs or video
Description of the damage
Delivery details

We may coordinate with the courier or logistics provider to investigate the issue.

10. Missing or Incorrect Items

If your order contains missing or incorrect items, please contact us promptly after delivery.

Please provide photographs and order details so that we can verify the issue.

If the issue is confirmed, we may arrange a replacement, correction, reprint, or another suitable solution.

11. Printing and Manufacturing Defects

If the delivered printed material contains a confirmed production defect caused by us, we may offer an appropriate remedy after reviewing the issue.

The remedy may include:

Reprinting
Replacement
Correction
Refund of the affected portion, where applicable

The final resolution will depend on the nature of the issue and the project terms.

12. Delayed Delivery

Delivery dates are estimates unless a specific delivery commitment has been agreed in writing.

We are not responsible for delays caused by circumstances outside our reasonable control.

These circumstances may include:

Courier delays
Transportation disruptions
Severe weather
Natural disasters
Strikes
Government restrictions
Public emergencies
Technical problems
Supply shortages
Other unforeseen events

We will make reasonable efforts to communicate significant delays when we become aware of them.

13. International Shipments

International orders may be subject to customs clearance procedures.

The customer may be responsible for:

Customs duties
Import taxes
Local taxes
Clearance charges
Other government charges

Delivery timelines for international shipments may vary because of customs procedures and local regulations.

14. Customer Responsibility

Customers are responsible for:

Providing accurate delivery information
Approving artwork on time
Providing required documents
Making payments on time
Being available to receive the shipment
Checking delivered products promptly

Delays caused by missing customer information or delayed approval may affect the estimated delivery date.

15. Changes to Delivery Address

Requests to change the delivery address should be made before dispatch.

Once an order has been dispatched, an address change may not be possible.

Any additional courier or re-delivery charges may be payable by the customer.

16. Delivery Confirmation

Delivery may be confirmed through courier tracking information, delivery records, proof of delivery, OTP confirmation, signature, or other available confirmation methods.

17. Contact Us

If you have questions about delivery, shipping, tracking, damaged packages, or an order that has not arrived, please contact us.

Email: [Your Email Address]
Phone: [Your Phone Number]
Address: [Your Business Address]

We will review your request and provide assistance based on the order and delivery details.